Device Models and Firmware versions:
Scenario: Adding a new EWS access point that has an outdated firmware version.
After adding the AP to the Managed AP list, it shows the status as “Incompatible Version”.
The controller will then prompt the user that the firmware of the access point(s) is/are incompatible and ask to check for updates. (Click OK to confirm)
Controller will provide the list of Access Point(s) that has firmware available from the server. Check the boxes for the AP that you would like to update and click the “Update” button below.
The controller will ask the user to confirm the update.
The firmware update will take several minutes, depending on the quantity of APs to update and the speed of the internet connection.
After successfully updating the firmware, go to “Device Management” and click “Access Points” to check the status of the Managed Access Points.
After being prompted and agreeing to the update, the dialog box disappears and nothing happens.
Had the same problem. Manually updated the aps and now can’t manage them. They won’t connect. Thankfully they still work, but can not access their control functions. Help!
After updating my APs I am having the same issue. Did you find a resolution?
That seems so long ago! Had to email a tech volunteer to ask how he resolved it, this is what he said, which kind of means not a great answer, but got things working I guess...
I remember that we had to factory reset everything (the controller/switch and all of the AP’s). Then upgrade the firmware on everything, and then finally re-configure everything. Once reconfigured, we could not allow the switch to be the controller anymore – all of the AP’s had to run as individual units which stinks.
Yes that sounds terrible. I ended up installing ezMaster on a virtual box and it was able to auto-discover and manage all ap's without the controller. It was frustrating. Thanks for the response!
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