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19 comments

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    Melysia Cha

    Sent a request ticket for a big problem I have 4-5 days ago and still have not heard back. It's a critical problem and they disabled their phones so I can't call for immediate support.

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    drholik

    I'm having the same issue.  I put in a ticket 24 hours ago and they haven't even looked at it yet.  I tried to call customer service and they have no one answering the phones.  I updated my ticket to give them 12 hours to respond or the devices were going back to the retailer.

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    Christopher Baker

    I have concluded that Engenius has the worst customer support of any company I have ever worked with. You are better off tossing or selling any equipment you have purchased from them and buying from a company that will be there if you ever have a problem.

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    Deb

    My techinician has been trying to reach Tech support for well over a week and the phones are not answered.  Worst customer service ever!  We are tempted to pull out all of the Engenious equipment and return it.

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    Wes Smith

    I have numerous unanswered tickets as well. I have tried calling them and nothing. Not a good support channel at all.

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    Geekspaz (Edited )

    I am having the same issue as everyone above - Engenius support is not answering the phones and not responding to support tickets. Horrible customer service...

    Update - I was able to get through today finally. 

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    Admin

    me to cant update the firmware i new this POE system was to good to be tru

     

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    Admin

    facebook here i come !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    i will be shore to let amazon what a mess there support is

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    Admin

    ANYONE HERE

     

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    Admin

    THIS IS GONNA BE A GROUP ON FACE BOOK

    EnGenius Support SUX

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    Admin

    anyone wana sue they are breaking there eula???????????

    i am going to  i spent to much for this sht

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