Sent a request ticket for a big problem I have 4-5 days ago and still have not heard back. It's a critical problem and they disabled their phones so I can't call for immediate support.
I'm having the same issue. I put in a ticket 24 hours ago and they haven't even looked at it yet. I tried to call customer service and they have no one answering the phones. I updated my ticket to give them 12 hours to respond or the devices were going back to the retailer.
I have concluded that Engenius has the worst customer support of any company I have ever worked with. You are better off tossing or selling any equipment you have purchased from them and buying from a company that will be there if you ever have a problem.
My techinician has been trying to reach Tech support for well over a week and the phones are not answered. Worst customer service ever! We are tempted to pull out all of the Engenious equipment and return it.
I am having the same issue as everyone above - Engenius support is not answering the phones and not responding to support tickets. Horrible customer service...
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Good to know I'm not alone. I'm having to constantly restart one of my ENH500v3 because it locks up and becomes unresponsive. I did get an RMA after several attempts. Unfortunately the replacement is having the same problem. I regret buying this Engenius product.
Comments
30 comments
Sent a request ticket for a big problem I have 4-5 days ago and still have not heard back. It's a critical problem and they disabled their phones so I can't call for immediate support.
I'm having the same issue. I put in a ticket 24 hours ago and they haven't even looked at it yet. I tried to call customer service and they have no one answering the phones. I updated my ticket to give them 12 hours to respond or the devices were going back to the retailer.
I have concluded that Engenius has the worst customer support of any company I have ever worked with. You are better off tossing or selling any equipment you have purchased from them and buying from a company that will be there if you ever have a problem.
My techinician has been trying to reach Tech support for well over a week and the phones are not answered. Worst customer service ever! We are tempted to pull out all of the Engenious equipment and return it.
I have numerous unanswered tickets as well. I have tried calling them and nothing. Not a good support channel at all.
I am having the same issue as everyone above - Engenius support is not answering the phones and not responding to support tickets. Horrible customer service...
Update - I was able to get through today finally.
me to cant update the firmware i new this POE system was to good to be tru
facebook here i come !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i will be shore to let amazon what a mess there support is
ANYONE HERE
THIS IS GONNA BE A GROUP ON FACE BOOK
EnGenius Support SUX
anyone wana sue they are breaking there eula???????????
i am going to i spent to much for this sht
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There are sometimes problems with Engenious equipment. Because of this, we did not have a normal Internet signal on campus.
Good to know I'm not alone. I'm having to constantly restart one of my ENH500v3 because it locks up and becomes unresponsive. I did get an RMA after several attempts. Unfortunately the replacement is having the same problem. I regret buying this Engenius product.
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