Different EnGenius Support Platform EnGenius Admin Updated November 19, 2021 22:53 Follow You can reach EnGenius support via: Email: firstname.lastname@example.org Forum: community.engeniustech.com Phone: 1-888-735-7888 Related articles Configuring a Standalone EnGenius AP Does the ENH1750EXT have a physical reset button? EnGenius AP Configuration Best Practices How do I log into my EnGenius IoT/Cloud router? How to resolve Incompatible firmware version error on EWS controller? Comments 10 comments Sort by Date Votes Melysia Cha March 05, 2020 18:15 Sent a request ticket for a big problem I have 4-5 days ago and still have not heard back. It's a critical problem and they disabled their phones so I can't call for immediate support. 2 Comment actions Permalink drholik August 18, 2020 20:04 I'm having the same issue. I put in a ticket 24 hours ago and they haven't even looked at it yet. I tried to call customer service and they have no one answering the phones. I updated my ticket to give them 12 hours to respond or the devices were going back to the retailer. 1 Comment actions Permalink Christopher Baker August 20, 2020 22:25 I have concluded that Engenius has the worst customer support of any company I have ever worked with. You are better off tossing or selling any equipment you have purchased from them and buying from a company that will be there if you ever have a problem. 1 Comment actions Permalink Deb June 07, 2021 19:39 My techinician has been trying to reach Tech support for well over a week and the phones are not answered. Worst customer service ever! We are tempted to pull out all of the Engenious equipment and return it. 1 Comment actions Permalink Wes Smith June 20, 2021 17:08 I have numerous unanswered tickets as well. I have tried calling them and nothing. Not a good support channel at all. 1 Comment actions Permalink Geekspaz August 12, 2021 12:49 (Edited August 12, 2021 16:30) I am having the same issue as everyone above - Engenius support is not answering the phones and not responding to support tickets. Horrible customer service... Update - I was able to get through today finally. 1 Comment actions Permalink Admin October 14, 2021 01:37 me to cant update the firmware i new this POE system was to good to be tru 0 Comment actions Permalink Admin October 14, 2021 01:38 facebook here i come !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i will be shore to let amazon what a mess there support is 0 Comment actions Permalink Admin October 16, 2021 11:45 ANYONE HERE 0 Comment actions Permalink Admin October 16, 2021 11:48 THIS IS GONNA BE A GROUP ON FACE BOOK EnGenius Support SUX 0 Comment actions Permalink Please sign in to leave a comment.