Sent a request ticket for a big problem I have 4-5 days ago and still have not heard back. It's a critical problem and they disabled their phones so I can't call for immediate support.
I'm having the same issue. I put in a ticket 24 hours ago and they haven't even looked at it yet. I tried to call customer service and they have no one answering the phones. I updated my ticket to give them 12 hours to respond or the devices were going back to the retailer.
I have concluded that Engenius has the worst customer support of any company I have ever worked with. You are better off tossing or selling any equipment you have purchased from them and buying from a company that will be there if you ever have a problem.
My techinician has been trying to reach Tech support for well over a week and the phones are not answered. Worst customer service ever! We are tempted to pull out all of the Engenious equipment and return it.
I am having the same issue as everyone above - Engenius support is not answering the phones and not responding to support tickets. Horrible customer service...
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Sent a request ticket for a big problem I have 4-5 days ago and still have not heard back. It's a critical problem and they disabled their phones so I can't call for immediate support.
I'm having the same issue. I put in a ticket 24 hours ago and they haven't even looked at it yet. I tried to call customer service and they have no one answering the phones. I updated my ticket to give them 12 hours to respond or the devices were going back to the retailer.
I have concluded that Engenius has the worst customer support of any company I have ever worked with. You are better off tossing or selling any equipment you have purchased from them and buying from a company that will be there if you ever have a problem.
My techinician has been trying to reach Tech support for well over a week and the phones are not answered. Worst customer service ever! We are tempted to pull out all of the Engenious equipment and return it.
I have numerous unanswered tickets as well. I have tried calling them and nothing. Not a good support channel at all.
I am having the same issue as everyone above - Engenius support is not answering the phones and not responding to support tickets. Horrible customer service...
Update - I was able to get through today finally.
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