Sent a request ticket for a big problem I have 4-5 days ago and still have not heard back. It's a critical problem and they disabled their phones so I can't call for immediate support.
I'm having the same issue. I put in a ticket 24 hours ago and they haven't even looked at it yet. I tried to call customer service and they have no one answering the phones. I updated my ticket to give them 12 hours to respond or the devices were going back to the retailer.
I have concluded that Engenius has the worst customer support of any company I have ever worked with. You are better off tossing or selling any equipment you have purchased from them and buying from a company that will be there if you ever have a problem.
My techinician has been trying to reach Tech support for well over a week and the phones are not answered. Worst customer service ever! We are tempted to pull out all of the Engenious equipment and return it.
I am having the same issue as everyone above - Engenius support is not answering the phones and not responding to support tickets. Horrible customer service...
Wow, excellent post. I'd like to draft like this too - taking time and real hard work to make a great article. This post has encouraged me to write some posts that I am going to write soon. medecin generaliste
Wow, excellent post. I'd like to draft like this too - taking time and real hard work to make a great article. This post has encouraged me to write some posts that I am going to write soon. 홀덤
I think this is an informative post and it is very beneficial and knowledgeable. Therefore, I would like to thank you for the endeavors that you have made in writing this article. All the content is absolutely well-researched. Thanks... Digital Global Times
This is truly a great read for me. I have bookmarked it and I am looking forward to reading new articles. Keep up the good work!. gpf statement download
Ultimately, a problem that I'm passionate about. I have looked for data of this caliber for the previous various hours. Your site is greatly appreciated. background color
Thanks for your post. I’ve been thinking about writing a very comparable post over the last couple of weeks, I’ll probably keep it short and sweet and link to this instead if thats cool. Thanks. quantum code
This is my first visit to your web journal! We are a group of volunteers and new activities in the same specialty. Website gave us helpful data to work. odisha gpf
Thanks so much for this information. I have to let you know I concur on several of the points you make here and others may require some further review, but I can see your viewpoint. Mechanical Car Repairs Reading
Nice post. I was checking constantly this blog and I’m impressed! Extremely useful info specially the last part I care for such information a lot. I was seeking this certain info for a long time. Thank you and good luck. excel download
I think this is an informative post and it is very useful and knowledgeable. therefore, I would like to thank you for the efforts youI think this is an informative post and it is very useful and knowledgeable. therefore, I would like to thank you for the efforts you have made in writing this article. Digital Global Times have made in writing this article. Digital Global Times
I think this is an informative post and it is very useful and knowledgeable. therefore, I would like to thank you for the efforts you have made in writing this article. Digital Global Times
Comments
26 comments
Sent a request ticket for a big problem I have 4-5 days ago and still have not heard back. It's a critical problem and they disabled their phones so I can't call for immediate support.
I'm having the same issue. I put in a ticket 24 hours ago and they haven't even looked at it yet. I tried to call customer service and they have no one answering the phones. I updated my ticket to give them 12 hours to respond or the devices were going back to the retailer.
I have concluded that Engenius has the worst customer support of any company I have ever worked with. You are better off tossing or selling any equipment you have purchased from them and buying from a company that will be there if you ever have a problem.
My techinician has been trying to reach Tech support for well over a week and the phones are not answered. Worst customer service ever! We are tempted to pull out all of the Engenious equipment and return it.
I have numerous unanswered tickets as well. I have tried calling them and nothing. Not a good support channel at all.
I am having the same issue as everyone above - Engenius support is not answering the phones and not responding to support tickets. Horrible customer service...
Update - I was able to get through today finally.
me to cant update the firmware i new this POE system was to good to be tru
facebook here i come !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i will be shore to let amazon what a mess there support is
ANYONE HERE
THIS IS GONNA BE A GROUP ON FACE BOOK
EnGenius Support SUX
anyone wana sue they are breaking there eula???????????
i am going to i spent to much for this sht
Thank you for taking the time to publish this information very useful! Lentor Modern Floor Plan
Wow, excellent post. I'd like to draft like this too - taking time and real hard work to make a great article. This post has encouraged me to write some posts that I am going to write soon. medecin generaliste
Wow, excellent post. I'd like to draft like this too - taking time and real hard work to make a great article. This post has encouraged me to write some posts that I am going to write soon. 홀덤
I think this is an informative post and it is very beneficial and knowledgeable. Therefore, I would like to thank you for the endeavors that you have made in writing this article. All the content is absolutely well-researched. Thanks... Digital Global Times
This is truly a great read for me. I have bookmarked it and I am looking forward to reading new articles. Keep up the good work!. gpf statement download
I really appreciate this wonderful post that you have provided for us. I assure this would be beneficial for most of the people. vgl bill payment
Thanks for providing recent updates regarding the concern, I look forward to read more. pfms employee portal
Thanks for your post. I’ve been thinking about writing a very comparable post over the last couple of weeks, I’ll probably keep it short and sweet and link to this instead if thats cool. Thanks. quantum code
This is my first visit to your web journal! We are a group of volunteers and new activities in the same specialty. Website gave us helpful data to work. odisha gpf
Thanks so much for this information. I have to let you know I concur on several of the points you make here and others may require some further review, but I can see your viewpoint. Mechanical Car Repairs Reading
Nice post. I was checking constantly this blog and I’m impressed! Extremely useful info specially the last part I care for such information a lot. I was seeking this certain info for a long time. Thank you and good luck. excel download
I think this is an informative post and it is very useful and knowledgeable. therefore, I would like to thank you for the efforts youI think this is an informative post and it is very useful and knowledgeable. therefore, I would like to thank you for the efforts you have made in writing this article. Digital Global Times have made in writing this article. Digital Global Times
I think this is an informative post and it is very useful and knowledgeable. therefore, I would like to thank you for the efforts you have made in writing this article. Digital Global Times
good
Please sign in to leave a comment.